Cancellation Policy/ Intake Forms
Cancellation Policy
We understand that unanticipated events happen in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored. You will NOT be charged for the appointment unless the appointment is canceled within the 24 hour period. 24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If for ANY REASON you are unable to give us 24 hours advance notice, or you no show for your appointment, you will be charged the FULL amount of your appointment. Full payment will be due for the session before your next appointment and/or before rescheduling your next appointment. No-shows No Call within 24 hours or "no show" will be charged the full amount for the missed appointment. Late Arrivals If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, Amanda will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full amount of session scheduled. Out of respect and consideration to Amanda and other customers, please plan accordingly and be on time. Full payment is expected before or after treatment in the form of gift certificate, cash, credit/debit card, Zelle, Vemmo, PayPal or Prescott Trade Co. All clients, whether they have received treatment or booked an appointment, are bound by this policy without any prejudice or exemption. Please understand, Mobile Zen Massage is a small business. Therefore, missed appointments without proper notice are costly for us and prevent us from being able to schedule other clients. If you are unable to keep your appointment please call (928)848-7170 at least 24 hours before your scheduled session. If you do not reach us, leave a message on our machine or send a text message. If we do not receive a message from you and you do not keep your appointment, the above policy must and will be applied. We look forward to serving you
If you are a new client, please complete this form and bring it along to your first session.
General Liability Release Form
This is a standard release of liability for our massage therapy work together.
This form allows a parent or legal guardian to give permission to perform massage on a minor client.
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